FREQUENTLY ASKED QUESTIONS
If you can’t find the answer just call us on 0161 359 6380
Which area is the La Reserve ApartHotel in?
We are located on the fringe of the Northern Quarter, behind Piccadilly Railway Station close to Piccadilly Gardens, at 7 Ducie Street, M1 2JB.
How far are you from the train stations?
We are a 5 minute walk from Manchester Piccadilly Railway Station and a 15 minute walk from Manchester Victoria Railway Station.
Where is the nearest Metrolink?
From North and South Manchester the nearest metrolink is at Piccadilly Train Station.
How far are you from the Manchester Arena?
We are a 15 minute walk from the arena, or a short taxi journey.
How far is MMICC & Manchester Central?
We are a 10 minute walk from the complex, or a short taxi journey.
What are your check in/out times?
Check-in is from 3pm and check-out is prior to 11am.
We have at least one team member onsite 24/7. The reception desk is maned 24/7, outside of these hours our team maybe in other areas of La Reserve ApartHotel but are easily contactable should you require assistance.
Can I arrange an early check-in?
Early arrival maybe possible, this will depend on the occupancy the night prior. When you arrive if the apartment is available reception will check you straight in, if however the apartments are unavailable there is a small luggage store by reception guests are able to use, until the apartments become available.
Can I arrange a later check-out?
Late check-out can be booked (subject to availability) this is chargeable at £20.00 for each additional hour up until 2pm, later check-outs from 2pm onwards will be charges at the daily room rate.
We’re unable to guarantee in advance if an early check-out is possible as it will depend on the occupancy of your departure date. The earliest time we would be able to advise will be the date of your arrival.
What deposit do I have to pay?
La Reserve ApartHotel requires a preauthorisation of a debit/credit card upon check-in to cover any incidentals which you may incur during your stay. Following are the deposits which will be taken upon check in:
One bed Apartment – £100.00 per stay
Two Bed Apartment – £150.00 per stay
Three Bed Room Apartment – £200.00 per stay
Duplex / Terrace Duplex and Penthouse – £250.00 per stay
Upon your departure a member of the housekeeping team will check your apartment to ensure that there are no damages to apartment or equipment in the apartment. Should the apartment found to be in satisfactory condition, the pre-authorisation will be released back to you. Although we instruct the card issuer to release the authorisation immediately on your departure date; some card issuers can take up to 7 working days to release the authorisation. When entering the room if you notice anything wrong, please inform the reception, if you don’t you may be held accountable for it.
When will the preauthorisation be returned?
The pre-authorisation fund is not held by the hotel, the company who provide the credit card terminals or by our bank. The pre-authorisation fund is held on your card by your own issuing bank. Upon departure the pre-authorisation should be released automatically, if not you will need to contact your card provider or bank. Some card issuers and banks can take up to 10-15 working days to release the hold they have on your funds.
Can you smoke in the apartments?
La Reserve ApartHotel is a non smoking building. Smoking is permitted on the balconies, however smoking in the rooms is not permitted and a charge of £250 will be levied if this rule is not adhered too.
What do I do if something is missing or damaged in the apartment on my arrival?
You must report this immediately to reception so it can be noted and corrected.
Can I have guests in the apartment?
A maximum of two guests maybe signed in at reception before 11pm. Noise must be kept to a minimum, any disturbances are chargeable where other guests are affected. Regular patrols are conducted and any breaches of the peace are dealt with immediately. All non-residents must vacate the premises prior to 9pm.
Do you have a Restaurant & Bar on-site?
La Reserve ApartHotel is a self-catering serviced apartment, each apartment has there own food preparation area. Being located in the city centre, your close to a wide variety of restaurants. La Reserve ApartHotel has Reserve Bar which offers a vast champagne and wine selection, premium spirits with continental measures and a selection of seasonal cocktails.
Do you accept pets?
We accept assistance animals only.